Insurance & Assistance Company
The following is an example of the typical timeline for Sky Nurses once a mission is awarded:
Patient Assessment: Telephone Triage
The RN-Intake Coordinator oversees every repatriation. Upon completion of the Medical Summary, the RN-Intake Coordinator will review the information with the Medical Director to determine the plan of care during the medical escort. The Medical Summary is completed by gathering information from speaking with the case manager, or primary nurse at the facility, family members, traveling companions, and/or the patient, when possible.
Coordinating Flights and Ground Transportation
Upon authorization, Sky Nurses will secure all flights and ground transportation for the patient and/or companion utilizing our employee travel agents available 24-hours a day.
Continuous Monitoring and Reporting
For the duration of the mission, starting with the Clinician’s departure to the delivery of the patient, Sky Nurses will report the progress of the mission through our Sky-Med portal, allowing the client to receive updates in real-time.
Upon the Clinician’s arrival, the Clinician will immediately visit with the patient for a detailed pre-flight assessment.
Throughout the medical escort, the Clinician will be the patient's advocate in ensuring comfort and safety utilizing protocols that have been developed by our Medical Director. Upon arrival to the patient's destination, the Clinician will give a complete bedside-to-bedside report to the physician and/or nurse prior to discharge.
At Sky Nurses, we complete a Patient Satisfaction Survey after every medical escort as part of our on-going Quality Assurance program. Similar to the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), Sky Nurses has developed the ME-CAHPS (Medical Escort Consumer Assessment of Healthcare Providers and Systems).