Charlene was an angel! Our flight crew worked closely with her to transport a terminally ill patient home for his dying wish. We are not trained for this, nor is our aircraft equipped for this kind of trip. Charlene made all the difference! While there were many people involved in the logistics, Charlene focused on the comfort and safety of the patient, freeing us up to take care of the aircraft and other passengers. She was sincere, persistent, helpful, knowledgeable and flexible. She was exactly who we needed to make this flight successful. I cannot express how grateful I was to have her on board. The patient required far more active care than we could provide, but Charlene made it look easy. She escorted him from the hospital to the aircraft, cared for him throughout the flight, then escorted him to the hospital on the other end, ensuring a good handoff to the receiving team. I was very impressed with the end-to-end care and with Charlene's personal involvement. I cannot give a higher recommendation. She is literally a lifesaver, and I was very grateful to have her.
Kirt F., Pilot